I promise to be nice…can I keep using my stuff?
unexpected retort from the manufacturer. A Garadget (manufacturer of internet-connected garage door opener) customer left a not so nice comment on a support forum immediately followed up by a negative review on Amazon after his device wasn’t working as expected. The company responded by disabling the customer’s device. They followed that up by posting a less-than-professional response to the review on Amazon. You can guess what happened next…onslaught of comments and negative backlash. This product/service that was meant to make life easier not only didn't work as planned, but also provided an "icky" customer experience. People expect their issues to be resolved, not to be called out and cut-off! Whatever happened to taking the high road? But the real question here is – if you rely on someone else to service your device – does it really belong to you?