Friday, October 17, 2014
pleasing travelers 24/7



KLM is making headlines again with their latest initiative to show their dedication to customer service. They’ve setup shop in the Amsterdam airport this week to help answer consumer travel questions and dilemmas around the clock. This isn’t your run-of-the-mill customer service center though. It’s a real-time social media machine that has over 250 workers answering questions, giving advice, sharing tips, etc. to those using #HappyToHelp via Twitter. Some of the responses even came in the form of custom made YouTube videos (like the one above).

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posted by Stephen Palinkas @ 8:10 AM   0 comments

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