That was a Borat reference in case you missed it. Nailed it. Well we've all been there before, you order something (a product, service, whatever), but it's broken and you have to call the dreaded customer service line. It's pretty much the same lovely song and dance every time. Sketch comedy group FatAwesome gets it. That's why they hit it out of the park with their parody of every single customer service call ever. Seriously, ever.