could google+ change customer service?

Michael Dell proposed an interesting suggestion the other day on Google+:
"I am thinking about hangouts for business. Would you like to be able to connect with your Dell service and sale teams via video directly from"

If you've used Google+ Hangouts, you know how easy it is to create a video chat, and how robust they can be for sharing.

So...what if your Dell customer service rep was available via Google+ Hangouts? How would that change the customer experience? How would that impact the talent/workplace/policies on the brand side? Get ready...this could push things sideways, just a bit.

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