motrin's mommy mess

On Friday, Motrin launched a new campaign geared toward mommies, that referred to "baby wearing" as a trend that could could cause them personal pain. Lots of mommies disagree. And they started talking about it. And tweeting about it. And blogging about it. You could say that this weekend was Motrin-mommy-fest in the social media world.

There's a video devoted to the distaste for the campaign. A collection of tweets and links related to the distaste for the campaign. And countless blog posts. And as of the writing of this post - THEIR SITE IS DOWN, likely because it wasn't prepared to handle the onslaught of traffic.

So what did Motrin do wrong? They launched a creative execution that pissed some moms off. And they weren't listening to the internet over the weekend.

Realistically, no person's life is at stake here. This is not a 'stop the organization' emergency. But it's going to be very important to listen. And to respond.

Parents tell their teens that "the internet is permanent. Be careful of what you post there." Here's just one list of negative blog posts about Motrin. That's a permanently recorded negative response from a very large crowd of moms. Yikes. It will be quite interesting to see how Motrin deals with this, during the week.

In the end, what people will likely remember is how they handled it. Not the campaign itself, or the fact that they didn't have their Twitter ears on over a weekend.

What can you learn from this?
+ Be active in social media. Or have an agency that is monitoring it for you.
+ Social media doesn't stop at 5pm on Friday.
+ Have an emergency plan, or the ability to respond quickly to an audience. A blog is nice for this.
+ Mommies really enjoy 'wearing' babies.

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At 4:26 PM, Anonymous Matt Bachle-Morris said...
At what point did they think that referring to babies as 'these things' was a good idea?  
At 12:54 AM, Blogger Make the logo bigger said...
If I’m Advil, I’m offering to send any mom suffering from a headache over the stress of this ordeal a free bottle.

At 2:46 PM, Anonymous Anonymous said...
I think people need to stop taking themselves so seriously. Lighten up people!  

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