people don't understand your emails

As an experiment in productivity, I've recently given up answering my phone. I'll take scheduled calls (and of course, conference calls), but don't pick up the phone randomly anymore. It's cool, because I"m staying on task, and really being more productive. Really.

But this new study shows how misunderstood emails can be. And how clear a phone call can be. Damn. Productivity foiled again.